Rules – Potgieter Bussies

All seats must be pre-booked and paid for in advance, accompanied by a reference number provided by the office or website during the booking confirmation process.
Bank deposits must be confirmed via email at info@potgieterbussie.com or WhatsApp at 072 551 1778.
Purchasing a ticket implies an agreement to adhere to these terms.
Seats are allocated on a first-come, first-served basis. Passengers with special requests or medical requirements must contact the office via WhatsApp at 072 551 1778 to obtain a seat number.

Cancellations and Changes will only be accepted through Whatsapp notification - 072 551 1778
More than 48 Hours Before Departure - A voucher for cancellations of the booking will be issued, with a validity of 6 months. This voucher is valid for one-time use only and cannot be reused or reissued once redeemed.
Changing a booking 48 hours before the departure to a different date or destination will incur a 10% administrative fee. This fee is calculated on the total booking amount and must be paid before the change can be confirmed.
Ticket refunds are subject to the cancellation procedures outlined above. Refunds may be granted at the business's sole discretion in emergencies only. All approved refunds will be subject to a 15% administrative fee.

Passengers must be at the pick-up point 15 minutes before the indicated departure time. The bus departs promptly at the stated time.
The person collecting a passenger at the drop-off point must also arrive 15 minutes before the scheduled arrival time.
Passengers must remain seated and wear their safety belts at all times while the bus is in motion. The company disclaims responsibility for injuries resulting from non-compliance with this regulation.
Passengers may not disembark from the bus without the driver's permission. The Driver takes no resposiblity for passengers while passengers are disembarking from the bus.
The company reserves the right to deny transportation to passengers exhibiting signs of intoxication, drug use, or smoking (including vaping) on the bus.
It is the responsibilty off the passengers to check their phones of communication regarding Departure changes.

Potgieter Passasiers Vervoer will not pick up or drop off passengers at destinations not listed under the published route table.
The company retains the right to transfer passengers between stops or vehicles for operational efficiency.
Potgieter Passasiers Vervoer is absolved of liability for connecting flights, services, appointments, or compensation due to breakdowns or delays.

Each passenger is permitted 1 piece of hand luggage and 2 pieces of luggages not exceeding 20 kg each
All luggage must be clearly labeled with Name, Surname, and Contact Number.
Passengers are liable for any suitcase taken in error and must ensure its return to the rightful owner
Potgieter Passasiers Vervoer accepts no liability for loss or damage to passengers' luggage or personal effects and does not provide Travel insurance cover. Therefore, all passengers must ensure they have travel insurance for personal belongings.
Parcels, cardboard boxes, crates, and loose luggage must be booked as an package through the office on WhatsApp at 072 551 177.
All packages must be clearly marked with the sender’s full name, surname, and contact number; the recipient’s full name, surname, and contact number; and the From and To destinations.
Luggage and packages may not contain hazardous materials, explosives, flammable liquids, weapons, perishable goods, live animals, illegal substances, or any other items deemed unsafe for transport.
Potgieter Passasiers Vervoer reserves the right to inspect, refuse, or remove any luggage or package that does not comply with these regulations.

Passengers with medical conditions or special needs are advised to inform the office at the time of booking .
Passengers with disabilities or those requiring wheelchair accessibility must notify the office before making a booking.
Only certified guide dogs providing essential services are permitted on the bus.
Passengers who require assistance with medication, medical care or ongoing support during the journey must arrange for a suitable companion or caregiver to travel with them.